Refund Policy

Refund Policy for Pet Items:

Thank you for shopping with us for your pet’s needs. Please review our refund policy below:

1. Maximum Return Period: Customers have up to 14 days from the date of purchase to request a refund for eligible items.
2. No Warranty: Please note that we do not offer warranties on any items sold.
3. Refund Criteria: We will issue a refund in the following cases:
• Undelivered Items: If your item is not delivered within the specified timeframe, please contact us to initiate a refund.
• Broken Items: If you receive a damaged or broken item, please provide evidence such as clear photos or videos, and contact us immediately for a refund.
4. Refund Process: To request a refund, please contact our customer service team with your order details and evidence of the issue. We will review your request and process the refund accordingly.
5. Refund Method: Refunds will be issued back to the original form of payment used for the purchase.
6. Non-Refundable Items: Please note that certain items may not be eligible for a refund, such as perishable goods or items that have been used or damaged due to misuse.
7. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.
8. Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team for assistance.

We appreciate your understanding and cooperation regarding our refund policy. Your satisfaction with our products and services is our top priority.